The Route to Success: How Effective Route Management Keeps Customers Happy

Alexia Smith

June 21, 2018

Over the last few years, there has been a massive shift in consumer behavior. Customers that were once shopping at a physical store now prefer buying through business websites or online shopping platforms such as Amazon. To adapt to the changing needs of customers, the e-commerce world is also experiencing a significant shift. One that drives businesses to continually improve their services and seek help from value-added services such as fast deliveries. While most companies struggle to maintain the quality of their shipping services, businesses with route management integrated into their operations can help boost efficiency and ensure that deliveries arrive on time, every time.

In addition to helping the e-commerce industry meet goals, route management can help local businesses such as your landscape company benefit from timely delivery of orders, or your electrician to have quick access to important parts or equipment. Now that we have established the use of route management in our daily lives, it is essential that we have a clear understanding of the concept of effective route management.

What is Route Management?

Improving operations, meeting deadlines, and providing the highest quality of services are key to customer satisfaction. Route management makes use of a highly-optimized software that works with other route efficiencies such as fleet tracking systems to ensure that drivers have access to the best routes to their destination and successfully execute their tasks as scheduled. The system also works on minimizing the overall distance to the destination, thereby reducing the amount of fuel consumed and helping monitor the activity of the vehicle to make sure that safe driving practices are being followed.

How Does Route Management Work?

A route management system uses the same principles as location tracking systems. These send radio signals to satellites via emission ports and receive them on the same end. The data is then allocated to the driver's system, which aids the overall operational activity. Some services use the GPS (Global Positioning System), which is also a satellite-based communication system and provides excellent navigation.

Benefits of Route Management

  • Save Fuel and Resources: The use of effective planning through route management means that less driving is involved and thus less fuel is consumed.
  • Timely Delivery: By helping fleet managers and drivers choose the best route to their destinations, avoid traffic, and reduce the time it would take for them to reach a specific location, route management ensures timely delivery of services.
  • Safety and Risk Control: Drivers often risk their security and that of the vehicle driving through unfamiliar roads. With route management, users can plan the routes ahead of time. This in turn helps drivers get a sense of the traffic that they may be subjected to, so they can prepare in advance.

With businesses continually enhancing their operational facilities, we do our best at matching and maintaining that pace. Want to leverage our competitive delivery services and let us handle route management for you? Get in touch with Dispatch today! Our technology means that no delivery is ever delayed and you'll have visibility into every delivery. To learn more about our local, on-demand delivery service, visit our website.

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