Final-Mile Delivery refers to the last step in the supply chain — your delivery arriving at its final destination. For a long time, Final Mile Delivery was primarily concerned with transporting products from distribution centers to local retail stores or office buildings. And because of the multiple delivery destinations, complex routes and customized delivery requirements, this last step has always been the most costly, inefficient part of the delivery process.
With the rise of e-commerce, expedited shipping, and shifting consumer expectations, Final Mile Delivery has only grown more challenging. More and more, we expect items to be delivered directly to our doors, at a moment’s notice, the same day we ordered them.
This shift has also affected our expectations for business deliveries. When your business has a technician in the field, and that technician needs a part to finish the job, you can’t afford to make your technician drive across town to get the part or wait for you to arrange a delivery with a traditional courier company. When a valued client needs an important document, you can’t afford to send it by traditional snail mail. You need to make on-demand deliveries that get to the recipient as quickly, reliably and affordably as possible.
These changing expectations create massive logistical challenges. Your delivery requirements, schedules and destinations will be unpredictable. Delivery routes will be constantly changing. If you don’t make a lot of deliveries, your low delivery volume could make on-demand deliveries expensive.
If you’re facing the challenge of Final Mile Delivery in your business, you might want to consider a software-based on-demand courier solution.
Take Advantage of On-Demand Courier Services with Local Drivers
An on-demand courier service that employees a fleet of independent, local drivers can solve several Final Mile Delivery challenges. First, you won’t need to plan ahead for unpredictable delivery schedules and patterns. Just request the delivery you need, when you need it, and avoid the logistical headache of trying to schedule Final Mile Deliveries far in advance.
Second, local drivers understand the best delivery routes, are familiar with traffic patterns, and have a personal interest in maximizing the efficiency of their deliveries. This is key when you need to be confident that your delivery will reach its destination quickly and reliably.
Finally, you’ll be able to keep your Final Mile Delivery costs low. By requesting on-demand deliveries from drivers who are already on the road, you can eliminate the costs of maintaining your own fleet and avoid the often outdated processes of traditional couriers.
Integrate Modern Technology Into Your Final Mile Delivery Process
On-demand couriers that integrate modern technology into their processes can make your Final Mile Deliveries even more efficient and reliable. These software solutions immediately send your delivery request to nearby drivers, and use GPS to track the driver’s route in real time.
With this tracking technology, you’ll know the exact location of your delivery driver. When will the driver pickup or drop-off the package? Is there a traffic jam or road construction? Does your driver take a different route? Now the answers to those questions are on your smartphone or computer.
These technology solutions also allow you to contact your driver while they’re in route and make special requests so you can customize the delivery to meet the recipient’s needs or expectations. This level of communication means you can partner with a courier without losing control of the customer experience.
Consider a technology-based on-demand courier service like Dispatch if you’re interested in refining your Final Mile Delivery process while reducing your costs. Our easy-to-use platform connects you to delivery drivers in your area, allows you to track the location and status of your delivery in real time, and provides full visibility for reliable, efficient, hassle-free Final Mile Delivery.