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Connected Delivery: How Integrated Last-Mile Platforms Drive Enterprise Agility
Kelsie Hengel
Published on:
June 10, 2025
Updated on:
June 10, 2025
Published on:
June 10, 2025
Updated on:
June 10, 2025
In today’s enterprise landscape, last-mile delivery isn’t just a logistics function—it’s a critical brand touchpoint, a cost center with immense optimization potential, and an innovation frontier. In Dispatch’s on-demand webinar, CTO Jason Kirton and VP of Product Joyce Schofield, moderated by VP of Marketing Alexia Smith, explored how integrating delivery platforms with enterprise systems enables operational agility, customer satisfaction, and scalable transformation. Watch the on-demand webinar at the end of this article.
Jason Kirton kicked off the discussion with a blunt truth: “Enterprises don’t need more software. They need smarter, better-connected systems.” He outlined three forces driving last-mile success:
“We’re not just a courier. Dispatch is the connective tissue—the brain—between systems,” said Kirton.
Joyce Schofield emphasized that for many enterprises, the delivery is the only physical customer touchpoint—a moment that can build or destroy trust.
When asked about integrating with legacy environments, Kirton and Schofield outlined a pragmatic, phased approach:
“We meet the customer where they are, not the other way around,” Kirton stressed.
Schofield dove deep into how enterprises use data exposed through integrations:
“Data helps us match the right vehicle, timing, and experience to the right job,” said Schofield.
Security is non-negotiable. Kirton detailed how Dispatch maintains enterprise-level data protection:
“Integration shouldn’t mean compromise. It should mean more control,” Kirton emphasized.
According to Schofield, success comes down to fast time to value and deep, configurable workflows:
For enterprises unsure where to begin, both leaders shared this advice:
“The last mile shouldn’t be seen as a cost center. It’s a moment of excellence—and an opportunity to delight,” said Schofield.
If you’re looking to evolve your last-mile strategy, Dispatch is built to help. From flexible integrations to industry-leading orchestration, Dispatch empowers enterprises to move faster, connect smarter, and deliver better. Download Dispatch’s Integrations eBook or reach out for a consultation today.
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The National Delivery Guarantee is available only to eligible customers with an active Master Service Agreement (MSA) that includes defined service level commitments. Remedies are limited to account credits or other contractual remedies as specified in the MSA. Terms, conditions, and exclusions apply.
