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How to Leverage Tech to Drive Final Mile Success

In case you missed it: our live stream on August 29 was an engaging conversation that spanned from discussing favorite tailgate dishes to highlighting crucial advancements in the last mile delivery space. Our VP of Marketing, Alexia Smith, spoke with Scott Luton and Greg White with Supply Chain Now about the importance of utilizing tech as part of your final mile delivery journey.

Bella Gonzalez

September 13, 2023
September 14, 2023
Last Updated

Industry Insights

Scott and Greg began the conversation by asking about the industry and business leaders' priorities. Alexia had the opportunity to provide perspective on how companies like UPS responded to changes in driver wages. Addressing driver pay in a gig economy has quickly become a hot-button topic as of late which every marketplace company should consider for their own couriers. At Dispatch, we’re committed to addressing our own driver pay to ensure all our courier partners can earn a living wage.

Shifting the focus to the final mile, Alexia shared some intriguing statistics. She pointed out that 53% of a business's total shipping costs are related to the last mile, making it the most expensive leg in the supply chain. This is due to various factors, including labor costs, fuel expenses, route planning, and traffic. “Ultimately 1 in 4-5 delivery attempts fail on that first try, which leads to customer dissatisfaction. Making sure that you get that right ultimately leads to more revenue for your business and will affect if that customer comes back to do business with you,” said Alexia. If 1 out of 4 deliveries fails on the first attempt, these costs must be recovered by the shipping company.

The Role of Technology in Last Mile

Incorporating technology into your delivery process not only streamlines day-to-day operations but also saves money on your bottom line. Customers now have increased expectations surrounding their deliveries including:

  • Same-day delivery options
  • Order visibility at every step
  • Reliable service

Solutions like Dispatch empower businesses to optimize their deliveries by leveraging our tech. This allows them to view all their orders, provide real-time updates to customers, and tap into our trusted network of independent contractor drivers across the country.

Optimizing your delivery process and the benefits of adding a last mile software into your delivery strategy go hand in hand. When you use solutions like Dispatch, it takes the guesswork out of your process. You’re able to visualize all your deliveries in one place, plan your routes, and collect data which provides insights that can help you predict patterns and allocate your resources more effectively.

Staying Ahead of the Competition

Utilizing tech in your delivery process can also help you stay ahead of the competition. As mentioned earlier, insights into your order patterns can help identify gaps or areas where you can implement cost-saving measures. Providing a more reliable service results in faster deliveries, attracting more customers and giving you an advantage over competitors.

It all boils down to bridging the gap between supply and demand, ensuring deliveries are timely and reliable. If you put all these factors together using technology as a supplementary tool, you can achieve high customer satisfaction and a business that runs smoothly.

Dispatch Success Factors

The conversation concluded with Scott and Greg asking Alexia about the factors behind our company's success. She attributed it to our core values. The Dispatch team is committed to living our core values in every aspect of the business. From weekly shoutouts in company meetings to building a staff that aligns with our values, it's essential to uphold them daily to stay on the right track and remain true to our company goals.

Watch the full stream replay below or listen as a podcast episode. You can also catch our second stream of the series “Creating Entrepreneurs Through Final-Mile Deliveries” here. Are you ready to leverage Dispatch’s technology to grow your business? Connect with us and let’s get started!

Supply Chain Now is an international digital media resource that unites everything you need to know about the latest in global supply chain performance in one place using podcasts, live streaming, articles, vlogs, and other virtual events.

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