Inside Dispatch
2
min read
Employee Spotlight - Meet Jimmy!
Kelsie Hengel
Published on:
July 31, 2024
Updated on:
Published on:
July 31, 2024
Updated on:
In this Employee Spotlight, we introduce Jimmy! Jimmy is a Sr. Driver Experience Representative who grew his career with Dispatch from an independent contractor driver in Kansas City to a full-time employee who handles driver training across the country. Learn how he continues to build the best experience for Dispatch Drivers.
I started with Dispatch over six years ago as a part-time driver when Kansas City was our second open market. Not long after we had grown enough that I was driving full-time. A year later I was hired as a recruiter and now I handle driver training nationwide.
My most common day is taking driver issues and retraining drivers on best practices. I also write content and host regular webinars for driver education and collect valuable feedback on the driver experience.
We launched a monthly Driver Experience Webinar. I have enjoyed creating content and hosting these important meetings where we share new information about driver policy and collect important feedback on the driver experience to improve our services.
I have taken on the role of managing driver issues. This is basically investigating problems with driver orders and working with drivers and customers to retrain our best practices and provide a positive experience for both.
Belief- Dispatch is a place where I see belief in a common goal, passion for what we do, and amazing leadership qualities across the board.
I love the people I'm in contact with, staff and drivers, and the flexibility and creativity I get to express in completing my job.
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