Dispatch Product Updates

When orders live in one system and deliveries in another, someone is re-keying data by hand or the delivery side is working off information that has already gone stale: wrong weights, wrong addresses, wrong SKUs. DispatchOne connects directly into the systems your business already runs, so the moment an order is placed it flows straight into Dispatch routing and vehicle matching, with no manual re-entry.

Because everything runs off one connected source, there is a single place your data lives: nothing falls out of sync, there is no double entry, and your team never has to log into a second system. The result is faster, more accurate deliveries with zero extra work. One connected system, one source of truth, from order to doorstep.

Final-mile logistics should not be chaotic. DispatchOne connects every job, driver, and partner in one intelligent platform, pairing AI-powered orchestration with a national network of professional drivers so your team can focus on customers instead of coordination.

You get smart order matching, dynamic routing with live tracking, and unified visibility across every fleet, carrier, and partner. Scale like a marketplace and operate with the precision of your own fleet.

Upload a document such as a Bill of Lading or an image right from the order, and Dispatch uses the information to start creating your order in seconds. Skip manual data entry and the copy-paste.

Orders come out fast and accurate. Just review the details and submit.

Stay informed without the noise. Flexible notification settings let you choose exactly which updates you want, from driver updates to pickup arrivals and delivery completions, and how you receive them by email or a live notification feed on your dashboard.

Web status shows at a glance: blue means on track, orange means something needs attention. Head to Settings, then Notification Settings, to pick your alerts and save.

Tired of scheduling multi-stop deliveries one at a time? The Import Orders feature lets you upload all of them at once, saving time and reducing manual entry errors.

Download the Import Orders CSV template, enter multi_stop in the Order Type column, and upload. Dispatch handles the rest.

Never lose your progress again. Dispatch automatically saves partially completed orders and estimator quotes, so stepping away no longer means starting over.

Head to your dashboard and click Saved Orders to revisit and continue any draft orders or quotes you have started.

Speed up ordering by saving frequently entered details as defaults. These fields populate automatically when you open the order form, so you can skip repetitive data entry and get right to placing orders.

Save pickup information, drop-off notes, and notification recipients to auto-fill every time you open the form.

If your company runs an in-house fleet, simplify route planning with Dispatch's fleet management software. Try it free for 30 days.

Dispatch helps you plan and optimize delivery routes, equip drivers with a mobile app for real-time GPS tracking, and keep customers informed with automated SMS and email updates.

Box trucks give you the power to consolidate deliveries, hauling multiple items in a single trip to save time and money while keeping projects on schedule and your crew prepared.

An enclosed, weather-tight cargo area protects your cargo from the elements and from theft, and large cargo doors with built-in liftgates make loading and unloading easy.

APIs help businesses scale by improving operational efficiency, supporting growth, standardizing service across locations, and centralizing billing and invoicing.

Dispatch integrates through direct API integration, pre-built connectors for leading ERPs like Oracle, SAP, EPICOR, and Salesforce, or low-code and no-code customization. Once integrated, create estimates and orders, send automatic updates to your system, and maintain data integrity.

Your customer delivery experience leaves a lasting impression. Equipment and handling add-ons help items arrive effortlessly and make the whole delivery smooth.

Choose from vehicle features and equipment like a dedicated vehicle, liftgate, pallet jack, ladder rack, ramp, dolly, and more, plus driver skills such as packaging disposal, inside delivery, room-of-choice placement, paperwork handling, and construction-site PPE. Available add-ons appear as options when you place your order.

Dispatch automatically distributes deliveries to your active vehicles with one click and optimizes those routes with another. Customize driver and vehicle assignments, and tailor your map view by route style and vehicle filter.

Reports let you enter variable costs like driver pay, fuel, and maintenance to understand the true cost of every order, plus mileage, route times, and deliveries by vehicle. When you are short a driver or vehicle, send overflow orders to Dispatch On-Demand Delivery with proof of delivery included.

Updates to our notifications system keep you informed at every step so you can keep your customers informed too. Get an Order Confirmed email right after submitting, and a heads-up when the driver is approaching pickup or drop-off.

Add more recipients to the Out for Delivery email with the Notify Me Before Arrival option, and if we are still searching for a driver 30 minutes before pickup, we will let you know in time to adjust.

Select Pallet and Packaging Disposal during order placement and our drivers will remove unwanted pallets you are storing or packaging material tied to the delivered items. No more dealing with the clutter.

Please note that drivers can remove packaging and pallets but cannot dispose of job-site garbage unrelated to the delivery.

Your needs can go beyond doorstep delivery. New Extra Handling services build on the original Inside Delivery option. Room of Choice places items exactly where you need them, saving effort and reducing the risk of damage from moving items yourself.

Extra Handling: Paperwork tracks delivery paperwork and captures signatures at the drop-off or at each stop on a multi-stop order, with photo proof available. Add directions for the driver in the pickup or drop-off notes.