Question 1

How much does it cost to use Dispatch?

Accepted Answer

Setting up an account is completely free and we don't charge subscription fees. You only pay for the deliveries we perform. Our pricing is based off of the vehicle type you need, how quickly you need it delivered, and the mileage between the pickup and drop-off locations. You can run quotes here. Once you fill out the required info, it will provide an estimated delivery price.

Question 2

What type of vehicles do you offer for delivery?

Accepted Answer

The four vehicles types we currently offer are: car, mid-sized, pickup truck, and cargo van.

Question 3

What type of insurance does Dispatch have?

Accepted Answer

Dispatch has general liability, auto liability and physical damage, property coverage, and cargo coverage. Contact your Dispatch sales representative for more information.

Question 4

How do I track my delivery?

Accepted Answer

Each delivery comes with a unique tracking link. When you place an order, you can indicate who you would like to share the link with to track the delivery. Orders can be tracked through email and SMS notifications.

Question 5

How do I sign up for Dispatch?

Accepted Answer

Please click here to fill out our general interest form on our website. A Dispatch team member will reach out to you right away.

Question 6

How do I update payment information?

Accepted Answer

Customers have to talk to their Dispatch sales representative to set up new invoice billing. If updating your credit card information, our network operators or sales reps can change your credit card on file. Keep in mind that you can only have one credit card listed at a time for your organization.

Question 7

How do I know a Driver is working for Dispatch?

Accepted Answer

Our drivers are required to wear a badge and lanyard with the Dispatch logo to identify themselves.

Question 8

Can I call for order placement?

Accepted Answer

We recommend using our online order form as we may be dealing with a high call volume. You can reach out to our support team if you’d like to place an order via phone at (952) 444-5280.

Question 9

What is your service area? How far out do you go?

Accepted Answer

As long as the pickup or drop-off location is in the greater metro area, we should have a driver who can grab it. If you are concerned about our ability to handle your delivery, please call our customer success team.

Question 10

How much can you fit in a cargo van?

Accepted Answer

Our cargo vans can fit up to two standard pallets and 3,000 pounds.

Question 11

Where should I go if I have additional questions?

Accepted Answer

Click here to reach out to our team for additional questions. We also have an online chat portal that you can use inside the Dispatch order form.

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DispatchIT, INC.

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