Marketplace Operations

Our Marketplace Operations department is responsible for retaining and growing revenue from existing customers by supporting both end-users and our driver network. Marketplace Operations is comprised of the following three teams: 

NOC: Network Operations Center Representatives monitor and maintain the health of our network and ensure operations continue to run smoothly once orders are placed.

DEA: Driver Engagement Agents are responsible for the recruiting, onboarding, development, and performance of our driver community.

CX: Customer Success includes a mix of high-touch customer service positions that oversee our network of drivers in order to maintain a high level of service to both our customers and driver-partners.

At Dispatch, we pride ourselves on actively practicing our values daily. We encourage and foster an inclusive environment where the strengths and expertise of our workforce are welcomed, amplified, and exhibited in all that we do. Visit our About Us page to read about our company culture, history, and more!


What has surprised me the most at Dispatch over the years has been our expansion, both in markets and employee count. As one of the first employees here at Dispatch, it has been absolutely incredible to watch every single market open up and every single hire.

— Forrest "Trey" Bailey, CX Support & Marketplace Ops Manager

A Day In The Life Of Marketplace Operations

As a Marketplace Operations team member, you may find yourself overseeing orders, engaging with drivers, or providing exceptional customer service. You may also be responsible for:

Ensuring timely
order placement
Reporting on
market health
Setting up and coaching
new drivers
Establishing driver
Supporting key
Investigating lost or
damaged product claims 

Join Our Marketplace Operations Team!

To apply for a Marketplace Operations position or view all open jobs, visit our Careers page today.