Success Stories
3
min read
How Love's Truck Care Keeps Bays Moving & Costs Down with Dispatch
The Dispatch Team
Published on:
March 31, 2026
Updated on:
Published on:
March 31, 2026
Updated on:
Love's Truck Care is the largest truck care network in the country, and the Cameron, MO location is no exception when it comes to high volume and high expectations. As Truck Care General Manager, Arthur DeLaCruz oversees a busy shop serving commercial drivers who can't afford to wait.
When parts need to get from Kansas City manufacturers to the shop floor fast, every minute of downtime translates directly into trucks sitting idle and customers waiting in the lot. That's why Love's Truck Care in Cameron turned to Dispatch.
Running a busy truck care shop means having the right parts on hand is everything. Sending an employee to Kansas City to pick up parts from manufacturers like Freightliner, International, Kenworth, and Peterbilt meant pulling someone off the floor, paying their hourly wage for the round-trip, and reimbursing their mileage. The result was a two-hour window where work stalled, and bays sat waiting.
The goals were clear:
Love's Truck Care in Cameron partnered with Dispatch to handle on-demand parts runs to and from Kansas City manufacturers. Instead of sending an employee for a two-hour round trip, the shop places a Dispatch order and keeps their team on the floor.
Arthur estimates the shop has seen a 10 to 15% increase in truck count as a direct result, with mechanics staying productive on one job while parts for the next are already in transit.
"By the time a tech is done with the job they are on, the parts for the next truck are here and they are ready to go. If you multiply that by how many people I have on a shift, it is definitely an increase in business," said Arthur.
Using Dispatch, the team is now able to:
The shift has been felt throughout the shop. With parts arriving reliably while mechanics stay on their current job, bay throughput has improved in a measurable and meaningful way.
The numbers Arthur shared tell a clear story about the real, operational value Dispatch delivers to the Cameron location:
For a high-volume truck care shop, the equation is simple: faster parts delivery means faster repairs and more trucks through the bay. Dispatch helps Love’s Truck Care remove the bottleneck between ordering and receiving parts, keeping mechanics focused on the work that matters.
"Customer satisfaction, lower dwell time for our customers, less people waiting in the parking lot,” said Arthur.
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