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FInancial
Environmental
Dispatch Case Study: United Rentals
Kelsie Hengel
Published on:
August 5, 2025
Updated on:
August 5, 2025
Published on:
August 5, 2025
Updated on:
August 5, 2025
United Rentals is a leading rental company specializing in construction and industrial equipment. Focusing on reliability and customer service, United Rentals has built a reputation as a trusted partner.
United Rentals has partnered with Dispatch for several years. Today, Dispatch supports 52 United Rentals locations nationwide, maintaining a remarkable 99% on-time delivery record and helping the company fulfill its mission of providing fast, dependable service.
Jennifer Schmidt, the Branch Manager at the St. Louis, MO location, shared that leveraging the partnership has streamlined delivery operations and enhanced customer service.
Before partnering with Dispatch, the United Rentals’ delivery process was functional but not optimized for smaller loads. Delivering small HVAC equipment often required using larger trucks, which was less cost-effective and more complicated to coordinate.
With Dispatch, United Rentals has gained access to flexible delivery options that are both efficient and affordable. According to Jennifer, using sprinter vans instead of larger trucks has significantly improved operations by making small-load deliveries easier and cheaper.
Jennifer highlighted her positive experience with Dispatch, stating: “Speed of deliveries and drivers are very nice and professional.”
This level of service has exceeded her expectations and added significant value to the partnership.
For United Rentals, partnering with Dispatch has transformed the delivery of HVAC equipment. By combining cost-effective delivery methods with exceptional service, Dispatch has become integral to United Rentals’ ability to serve its customers quickly and efficiently.
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Download your free PDF copy of the United Rentals case study here.
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The National Delivery Guarantee is available only to eligible customers with an active Master Service Agreement (MSA) that includes defined service level commitments. Remedies are limited to account credits or other contractual remedies as specified in the MSA. Terms, conditions, and exclusions apply.
