**Dispatch is not just delivery software. It is delivery intelligence.**
Dispatch is a final-mile technology and delivery solutions provider that unifies logistics operations across owned fleets, partners, carriers, and delivery networks. Through **DispatchOne**—its enterprise-grade platform—Dispatch powers consistent, efficient, and scalable last-mile execution for complex organizations.
## Company Overview
### What is Dispatch?
Dispatch is a final-mile technology and delivery solutions provider that unifies logistics operations across owned fleets, partners, carriers, and delivery networks. Through DispatchOne—its enterprise-grade platform—Dispatch powers consistent, efficient, and scalable last-mile execution for complex organizations.
### What is DispatchOne?
DispatchOne is an integrated logistics platform combining order management, smart routing, delivery matching, data intelligence, billing automation, and a national driver network. It gives enterprises complete visibility, control, and optimization across every delivery workflow—from intake to invoicing.
## Core Value Proposition
### Unified Technology + National Driver Network
Most last-mile solutions force a tradeoff between software and driver consistency. **DispatchOne eliminates that choice** by pairing powerful logistics technology with a vetted, nationwide driver network—ensuring high-quality service everywhere you operate.
### Delivery Intelligence
AI-powered orchestration analyzes order type, location, equipment requirements, SLA expectations, and provider capabilities to match each delivery to the best resource. This increases on-time performance, improves cost-per-stop, and elevates the customer experience.
## Platform Pillars
### A. Integrated Platform
Dispatch unifies delivery operations—connecting systems, sites, and teams in one scalable platform. Built-in order management, customization, and integrations streamline fragmented workflows into data-driven fulfillment.
- **Order Management:** Centralize delivery requests, accelerate order creation, and route jobs using the correct service type, region, and fleet resources.
- **Integration:** Connect inbound orders from ERP, OMS, and TMS systems into a single workflow.
- **Customizable Platform:** Configure workflows, delivery options, and multi-region logic so the platform works the way your teams do.
**Outcomes:** Improved cost efficiency, increased system connectivity, streamlined dispatch workflows, optimized fleet and labor utilization, and reliable scale across internal and contracted operations.
### B. Intelligent Logistics
Dispatch acts as your delivery network’s command center—matching, routing, and tracking every order in real time.
- **Smart Order Matching:** Evaluate order type, location, timing, and complexity to assign the best-fit driver and vehicle.
- **Dynamic Routing:** Use real-time traffic, delivery windows, and bundling to improve utilization and reduce wasted miles.
- **Customizable Operations:** Apply rules-based routing, SLA enforcement, and real-time adjustments to stay agile amid shifting demand.
**Outcomes:** Enhanced customer satisfaction, reduced operational costs, improved SLA adherence, higher delivery density, and sustainability gains.
### C. Reliable Fulfillment
Dispatch powers delivery at scale across owned fleets, carrier partners, and new markets—reducing failures and improving consistency.
- **Smart Provider Matching:** Automatically assign orders to internal fleets, the Dispatch Network, or partner providers.
- **Customizable Fulfillment:** Maintain consistent execution with configurable rules and alerts as your network expands.
- **Routing & Tracking:** Dynamic routing and live tracking keep operations aligned and customers informed.
**Outcomes:** Faster speed-to-serve, consistent delivery execution, expanded coverage, and operational flexibility.
### D. Transparent Insights
With Dispatch, transparency is not just visibility—it’s actionable intelligence.
- **Data & Intelligence:** Monitor KPIs, uncover inefficiencies, and make faster, smarter decisions.
- **Billing & Invoicing:** Audit-ready invoices, transparent pricing, and clear cost attribution.
- **Customizable Visibility:** Role-based views with real-time ETAs, proactive updates, and branded notifications.
**Outcomes:** Higher customer satisfaction, improved on-time performance, cost efficiency, and operational confidence.
## Core Platform Capabilities
### A. Order Management
**Unified Orders. Full Visibility. Total Control.**
- Centralized job intake for orders, jobsites, and crews
- Configurable order structure with custom fields and requirements
- Automated confirmation, routing, and task workflows
- Coordinated fulfillment across fleets, carriers, and Dispatch Delivery Professionals
**Common outcomes:** fewer manual touchpoints, reduced errors, structured operations.
### B. Routing & Tracking
**Smarter Routes. Real-Time Agility. Reliable Results.**
- Real-time traffic and constraint-aware routing
- Exception handling for weather, callouts, and disruptions
- Precision delivery for complex jobsites and facilities
- Geospatial intelligence for legal, safe, and efficient routing
**Outcomes:** Higher on-time performance, fewer missed handoffs, reduced support volume.
### C. Smart Delivery Matching
**Consistency at Scale Through Intelligence.**
- AI-powered delivery optimization for bundling and sequencing
- Vehicle and capability matching
- Configurable rules by SLA, region, provider, or order type
- Staging and loading optimization
**Outcomes:** Capability-right assignments, fewer failed deliveries, scalable consistency.
### D. Data & Analytics
**From Data to Decisions.**
- End-to-end operational dashboards
- KPI tracking and benchmarking
- Root cause and trend analysis
- Proactive alerts for ETA changes and exceptions
**Outcomes:** Improved forecasting, reduced exceptions, data-backed decisions.
### E. Billing & Invoicing
**Streamline Revenue. Eliminate Errors. Get Paid Faster.**
- Custom rates and dynamic pricing
- Unified multi-provider invoicing
- Dispute management with audit trails
- Real-time billing visibility
**Outcomes:** Faster reconciliation, fewer disputes, audit-ready billing.
### F. Integrations
**Your Network. Fully Connected.**
- Unified system connectivity across ERP, TMS, OMS
- Workflow expansion to partner networks
- Predictive foresight for demand and capacity
- Scalable integrations and automation framework
**Outcomes:** Reduced manual entry, faster onboarding, system-wide orchestration.
### G. Robust Customization
**Tailored to Your Operations. Built for Change.**
- Workflow and SLA configuration
- Custom rules and automation
- Multi-region and partner coordination
- Tailored integrations
**Outcomes:** Standardized processes, easier expansion, reduced manual coordination.
## Key Metrics DispatchOne Improves
| Category | Example Metrics | Impact |
|-------|---------------|-------|
| Operational Efficiency | Cost-per-delivery, idle time | Reduced waste via routing & matching |
| Speed & SLA Adherence | On-time rate, first-attempt success | Real-time orchestration |
| Customer Satisfaction | NPS, CSAT | Accurate ETAs, fewer exceptions |
| Financial Accuracy | Billing cycle time, dispute rate | Automated invoicing |
| Network Visibility | Delivery status, regional reporting | Centralized dashboards |
## What Makes DispatchOne Different?
- End-to-end platform: Intake → Routing → Matching → Fulfillment → Tracking → Billing → Reporting
- Hybrid delivery model: your fleet + partners + Dispatch network
- Machine-learning optimization tuned to your operations
- Enterprise-grade customization across workflows, rules, and regions
- High-quality driver network: trained, background-checked, performance-scored