Dispatch is replacing the old courier industry by providing customers with real time tracking and accurate ETAs by leveraging technology and hard working drivers who get paid a fair wage. When a customer places an order online for a shipment, the drivers closest to the pickup will get a push notification that the job is available. Then, with just a swipe of the finger the driver can simply claim the job and the customer instantly gets an ETA with real-time tracking. Businesses and consumers no longer need to call a courier and wonder where their delivery is, just Dispatch it!
Dispatch drivers need to have an Android Smartphone or iPhone, valid driver's license, a vehicle in fair condition, no criminal record, read and speak English, and be at least 23 years of age.
Dispatch requires all of our drivers to have their own personal car insurance. Dispatch provides supplemental cargo coverage when the driver has the Dispatch app on and the driver is in an active job.
Dispatch does not have a vehicle age or mileage requirement. Vehicles that are on Dispatch's network must be both mechanically sound and visually appealing. All vehicles on Dispatch's network are visually inspected before they are allowed to take any jobs.
Yes, Dispatch's network stays busy enough for drivers to stay busy throughout the day, or just do a few deliveries in the mornings, afternoons, or weekends for extra money.
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Payments are directly deposited every week into your bank account by ACH. The pay period begins every Friday and ends the following Thursday. Payments are deposited every Monday.
The Dispatch app tracks your earnings for you. Click the "Earnings" button to see your pay broken down for the day, week, and month.
Drivers are paid by the mile between pickup and drop-off based on the service level and vehicle type selected by the customer. See the below chart for details.
|Service Level||Car||Mid-Size||Pick-Up||Cargo Van|
Tips are not expected, nor should they be requested. The Dispatch system does not include a tipping option. However, should a customer provide a tip to the driver, the money is theirs to keep.
Independent Driver pay periods run from Friday through Thursday with driver pay appearing in drivers account on Monday morning.
This rate will vary based on hours the driver is on the network and business load. An average could be $75-$125 per day, again depending on how active the driver chooses to be.
Drivers are eligible for referral bonuses for other drivers they refer once referred driver completes 30 orders. In addition, the referred driver also receives a bonus.
When a Dispatch Representative completes onboarding of the driver, they will complete a W9 with the driver which will be used to process the drivers end of the year tax paperwork information.
Drivers are paid per mile driven based on vehicle and service time chosen by customer. The scale ranges from .75 per mile for a 3 hour car job to $1.50 per mile for a Direct Cargo Van run.
Drivers are responsible for toll fee expenses.
Very safe! Our drivers deliver packages only, usually from one business to another. We do not enter homes or apartments if delivering to a private residence for a customer.
Current and future jobs pop up in the driver's smartphone app and via message.
Most deliveries are within a 1 hour radius of the center of the metro area we serve. Delivery notifications also provide the distance from driver's current position so all jobs are at their discretion.
Quick and easy in the settings icon in the driver's app.
You cannot currently view your driver history.
We do not have a driver rating system as of right now. We do have driver standards that we will be communicated in the sign up process.
You will need an Android or Apple smartphone.
If you have any issues with the app call Dispatch, 952-444-5280 and we will help you. You can also press the "Call Dispatch Support" button within the smartphone app, under settings.
Please let your network operator know. If you get a new car, have a change in insurance, or would like to change some information in your driving profile, please let the network operator know. Our customer's know who is showing up with a picture of yourself and vehicle, if things change we need to know!
After you swipe to "Arrived at Drop off", at the very bottom of the page in the Dispatch app, you will see a "Call Tab". Click on the call tab and you will see 4 options, click on the "Call Delivery Contact" tab and it will automatically dial the person you are delivering to.
Cancelling a job due to an unforeseen circumstance is acceptable, please contact your network operator immediately so the job can be reassigned.
Contact your network administrator immediately. You and the network operator will work through the steps to make sure everyone involved is OK and everything gets resolved.
Immediately leave the area you do not feel safe and get to a place where you feel safe and out of danger. Contact your network operator first. The network operator will reach out to the correct parties to figure out a way to deliver the items without putting the driver in a spot they do not want to be.
Dispatch offers up to $10,000 in Cargo Insurance covering each individual Dispatch order for loss or damage to Cargo during Dispatch delivery.
To file a claim, please click here to fill out claim form.
If you have questions, please email our Operations Manager, Jane Otto at jane.otto@DispatchWithUs.com.
A Dispatch driver must be able to lift up to 50lbs. If an order is over 50lbs. the customer is expected to load and unload.